某银行city manager
Strategy Formulation & Execution and Financial Management
· Deliver overall budgeted financials and KPIs for covered City and Branches
· Formulate and deliver City level branch strategy, optimized across segments
· Align Branch Banking with Segment initiatives and contribute towards country financials and KPIs
· Responsible for business development through typical activities like formulate/implement/monitor branch banking strategies, regional sales plans and Micro Marketing activities to acquire new customers, deepen existing relationships in the branch network, and align these with the business goals
Develop an infrastructure of efficiency and effectiveness throughout the branch banking business through resource optimization, process re-engineering and cost/capacity management across value streams and functions
Customer Experience & Relationship Management
· Manage the branch banking customer portfolio for profitable growth by deepening and widening the customer relationship through customer contact and cross sell programs
Build a sustained Customer-centric culture where employees outserve our customers with insights on their needs and lead the market on Customer Satisfaction
· Set/Monitor/Manage service delivery in the branch banking network to the highest competitive standards
· Manage sales and service operations efficiency & efficacy for branches
· Create right culture and direction that match the Bank’s overall strategy
· Migrate best practices among branches
Leadership, People & Community Development
· Build a motivated workforce with bench strength and strong local talent pipeline for future business growth and continuity
· Coach, guide and manage direct reports of so that they deliver ambitious performance in line with country strategy /aspirations
· Work to improve quality and depth of management talent across the board in Branch Banking
· Manage sales & service workforces within branch - capacity, scorecard, SPA
Risk Management & Control
· Control and periodic check operational risks and work flows. Review key operational risks and efficiency indicators to ensure healthy business growth
Ensure the business and external risks are anticipated and managed robustly with controls and the business is Fit for Growth
Ensure strict compliance with all regulations and controls as set by the Bank and external regulatory authorities by all staff. Ensure that effective controls are in place for the prevention of money laundering in line with Group Policy and Standards, and local legal and regulatory requirements
· Represents the Bank, with respect to the area of responsibility, acting as an interface with regulatory and government bodies where necessary
· Achieve KPIs set for operational, credit, people and risk parameters
· Recognize and exercise sound commercial judgment & respond and resolve issues appropriately。
Position Requirements：
· Strategic ability / vision to identify business opportunities and convert to financial achievement – thinker and an achiever
· Leadership ability to motivate and drive cross functional teams
· Self-starter with ability to multi-task and focus on priorities
· Identifying business opportunities, being sales oriented, being competitive
· Driven to achieve outstanding results, being ambitious, persevering through difficult challenges
· Behaving ethically, maintaining confidentiality, honoring commitments
· Identifying ways to improve things, getting to the core of the problem, trusting intuition to guide judgement
· Making quick decisions, taking responsibility for big decisions, having definite views on issues
