工作职责：AliYun is Hiring Global Technical Support Engineer! 1、The role provides technical support assistance directly to clients using problem determination and technical analytical skills. 2、Will use technical and negotiations skills in collaboration with other support organizations to prioritize and work problems to resolution. experience with troubleshooting. Will use technical and negotiations skills in collaboration with other support organizations to prioritize and work problems to resolution. 3、Will develop, document, and communicate action plans to clients and Aliyun Cloud internal teams as appropriate. 4、Look for avenues to recommend/or implement new solutions or improvements to existing technical support tools, procedures, or processes. 5、Participate in department objectives such as building the knowledge base (writing technical tips), improving serviceability, mentoring team members, and contributing to high customer satisfaction.
任职资格：1、2+ years of Linux/Unix/Windows maintenance/development experience 2、Familiar with Linux and Windows service configuration tools (Apache、IIS、NGINX), and has experience with troubleshooting 3、Familiar with Shell/Perl/Python or other scripting languages 4、Familiar with installation, configuration and troubleshooting of common databases (mysql、SQLServer、PostgreSQL), SQL preferred. 5、Familiar with network and TCP/IP protocol, experienced in network related troubleshooting. 6、Strong communication skills and able to provide timely and accurate responses to client inquires. 7、Ability to remain calm under all circumstances, and can properly prioritize when multi-threading. 8、Familiar with Aliyun Cloud produces (ECS/SLB/OSS/RDS/ODPS) is a plus 9、Familiar with web security related tools and methods is a plus 10、1-5 years of customer support experience is a plus 11、BS or above in CS or other related fields 12、Self-motivated, quick learner and with strong problem solving ability
